Category Archives: random

Stay away from Mozy

I have been a customer of Mozy for several years now. In fact, if you know me personally, or follow me on Twitter, the chances are excellent that I have recommended them to you. I’ve had a couple problems, but overall, I’ve been happy with the service, and it was very reasonably priced.

Last week, that changed….

I noticed that my backup had been failing for the last several days, so I did a Twitter search for Mozy, which revealed the annoying fact that Mozy had decided to do away with their unlimited plan. I did the math on how much their new plans were going to cost me, and determined that it was going to be several hundred dollars a month. Um, NO! Given the facts that the service was not working and I was going to have to move anyway, I signed up with CrashPlan, and am in the process of moving all my data there.

This is where the story goes from mere annoyance to RAGE. Using the Mozy login system, you are able to cancel your account, but it does not give you a refund. According to their knowledge base, if you want your money back, you have to open a case with them. Stupid, but ok, off to their live chat system I go. I nicely explain to the guy who picks up my request that I no longer have the card that I used to pay and need to figure out how to proceed. Their answer:

Removed for agent privacy: do you still have those old credit cards?
Removed for agent privacy: or cards?
Me: no.
Me: i have moved to a new bank.
Removed for agent privacy: ok. the only way for us to cancel and refund the money is to issue a refund on the card that we still haveon file. So since you ahve moved to a different bank, you will ahve to call your old bank and file for a dispute, they will see the credit on that card in 7-10 business days. The reason we can add a card now is becasuse it has already charged for this month, and due to money laundry laws we cant refund to the MasterCard
Removed for agent privacy: do yo know when you created the account for verification?
Me: Then you need to send me a check.
Me: telling me to call a bank i no longer bank with is not a solution
Me: I no longer have a relationship of ANY kind w/ that bank.
Removed for agent privacy: yes, you will ahe to call the bank and let them know there has been a refund on the card, and they will issue you a check, and the reason we can’t i due anti-money laundry laws
Me: THEN YOU can send me a check.
Removed for agent privacy: i cant becasue the anti money laundry laws
Me: I should NOT have to contact an old bank for you to refund me. that is unacceptable.
Me: BULLSHIT
Removed for agent privacy: its the law
Me: you can refund via check. I used to sell merchant accounts
Me: and i work in the same industry.
Me: that is not money laundering.
Removed for agent privacy: im sorry this is th only way to have the refund issued
Me: Then i will be contacting the BBB. I know what you are saying to be false.
Removed for agent privacy: you havent verified any information for me to even identify who you really are. Once you can verify the last 4 digits of the credit card we can issue a refund from you and teh bank can cut you a check
Me: I DONT HAVE THE CREDIT CARD.
Me: I CANCELLED MY ACCOUNT WITH THIS BANK.
Removed for agent privacy: yes but the information is avalable by contacting the bank
Removed for agent privacy: even if has been canceled
Me: Ok, so I’m logged IN TO MY ACCOUNT to make this case. how is that not authentication? I can click on cancel account from a screen that i am looking at….except you people will keep my money.
Removed for agent privacy: that does not mean anything that you can be logged in, a vaild form to identify that you are you is by the last 4 digits of the credit card

For the record, I called my old bank, and an attempt to refund to the closed card would fail. I’ve filed a complaint with the BBB, so hopefully they can help me get my money back. Interesting how I’m totally ok to cancel via this online, without authentication…..if I let them keep my money.

Wisdom of Charlie Chaplin

Smile, though your heart is aching,
Smile, even though it’s breaking.
When there are clouds in the sky-
You’ll get by.
If you smile through your fear and sorrow,
Smile and maybe tomorrow
You’ll see the sun come shining through
For you.
Light up your face with gladness,
Hide ev’ry trace of sadness.
Although a tear may be ever so near,
That’s the time you must keep on trying,
Smile, what’s the use of crying?
You’ll find that life is still worthwhile,
If you just smile.
Not mine, it’s his, just something I was thinking.

I fixed it…

I am still not entirely sure what I did to break the heck out of my blog, but a reinstall and a complete template refresh later, everything is now working.
Not that it matters much, because I have very little in the way of time to actually write something here, but hey. I am headed out of town for the weekend relatively soon.
I did toss some new picures on thedessie.com though, if you are really bored.

Going PINK…..No, I Haven’t Gone Insane.

ericjohnson1.jpgAnd yes, I am still sooooo not a fan of the colour. That hasn’t changed. However, I think this one is for a good cause. I am participating in Pink For October, which is basically where bloggers/whoever turn their sites pink to help raise money and awareness for breast cancer. Given my family history, I am a fan of doing whatever we can to help find a cure. There are donate links and the like available at the P4O site.

Coffee

I have done it to myself again…I started drinking coffee at work again. I do this every couple of years when life starts to pile up on me at the office. I drink for a few months, then I realise how horrible it is for me, and quit all over again. It’s a vicious cycle.

I am having one of those days at work today where I really want to throw my new established Dessie Coffee Cup through my monitor. Nothing’s going right, servers don’t want to keep doing their job, and I have had to pee for an hour and haven’t had time. Sigh.

Were you a child of the 90’s?

If you are under the age of 13…you should not read this and if you do, you should not repost this. Just because you were born in ’97 doesn’t mean you’re a 90’s kid. It’s not like you could remember the original Simpsons. I am sorry but three conscious years of the 90’s just wont cut it.

You’re a 90’s kid if:

You can finish this [ice ice _ _ _ _ ]

You remember watching:
-Doug
-Ren & Stimpy
-Pinky and the Brain
-AAAAAAAH Real Monsters!
-Rockos modern Life.

You’ve ever ended a sentence with the word "PSYCHE!"

You just cant resist finishing this . . . "Iiiiiiin west philidelphia born and raised . . ."

You remember:
-TGIF
-Step by Step
-Family Matters
-Dinosaurs
-Boy Meets World.

You remember when it was actually worth getting up early
on a Saturday to watch cartoons. [[Like Recess]]

You got super excited when it was Oregon Trail day in computer class at school.

You remember reading "Goosebumps"

You took plastic cartoon lunch boxes to school.

You still get the urge to say "NOT" after (almost) every sentence . . . not

when everyting was settled by:
-rock paper scissors or
-bubble gum bubble gum in a dish or
-daddy had a donkey inky binky bonky.

when cops and robbers was a daily activity.

when we played Hide and go seek until our legs grew numb.

when we used to obey our parents

You used to listen to the radio all day long just to record your FAVORITE song of ALL time.

"Where in the World is Carmen San Diego?" was both a game and a TV game show.

Captain Planet. He’s a Hero.

You knew that Kimberly, the pink ranger, and Tommy, the green ranger, were meant to be together.

You remember when Super Nintendos and Sega Genisis became popular.

You always wanted to send in a tape to America’s Funniest Home Videos . . . but never taped anything funny.

You remember watching Home Alone 1, 2 , and 3 . . . and tried to pull the pranks on "intruders"

You remember watching:
-The Magic School Bus
-Wishbone
-Reading Rainbow on PBS.
-Kablam!

You remember when Yo-Yos were cool.

You remember those Where’s Waldo books.

You remember eating Warheads.

You remember watching:
-the 1st Batman
-Aladdin
-Ninja Turtles
-3 Ninjas movies.

You remember Ring Pops.

You remember drinking Surge, and Tang.

If you remember when every thing was "da BOMB!"

When they made the new lunchables so that you could make pizza AND tacos.

You remember boom boxes vs. cd players.

Making those little paper fortune teller things, and then predicting your life with them.

You played and/or collected "Pogs" 🙂

You had at least one Tamagotchi, GigaPet, or Nano and brought it everywhere.

. . . Furbies.

You haven’t always had a computer, and it was cool to have the internet.

And Windows 95 was the best.

You watched the original cartoons of Rugrats, Power Rangers, and Ninja Turtles.

Michael Jordan was a king.

YIKES pencils and erasers were the stuff!

All your school supplies were "Lisa Frank" brand.

You remember when the new Beanie Babies and Talking Elmo were always sold out

You collected those Beanie Babies.

Carebears

Gak was the coolest stuff invented.

Lambchop’s song never ended.

The old dollar bills.

Silver dollars, which were cool to have.

You remember a time before the WB.

You collected all the Troll dolls

If you even know what an original walkman is.

You remember wanting to sit on the orange Nickelodeon couch.

You’ve gotten creeped out by "Are You Afraid of the Dark?"

You know the Macarena by heart.

"Talk to the hand" . . . enough said

You always said, "Then why don’t you marry it!"

You went to McDonald’s to play in the playplace.

You remember playing on merry go rounds at the playground.

You remember Yak Backs, those little voice recorders

You always wanted the giant ear of corn from the original "All that"

You remember the boy band explosion (N*sync, Backstreet Boys, 98 degrees, LFO, etc)

You always wanted to go on Guts!, Legend of the Hidden Temple, What Would You Do?, Double Dare, or Figure it out!

One word: Pokemon

Before the MySpace frenzy . . .

Before the Internet & text messaging . . .

Before Sidekicks & iPods . . .

Before MIKE JONES . . .

Before PlayStation2 or X-BOX . . .

Before Spongebob . . .

Back when you put off the 5 hours of homework you had every night.

When light up sneakers were cool.

When you rented VHS tapes, not DVDs.

When gas was $0.95 a gallon & Caller ID was a new thing.

When we recorded
stuff on VCRs.

When we called the radio station to request songs to hear off of our walkmen.

When checking out drawing books and that one book about the rainbow fish from the library was THE cool thing to do.

You had slap bracelets!

Way back.

Before we realized all this would eventually disappear.

Who would have thought you’d miss the 90’s so much!!!!!

Yummy Dinner! Go Here!

I have very little of actual interest to say today. I am just sitting here at work training a n00b. I had a good birthday. I managed to go two and a half days without working – so proud of self. 🙂

Honey and I tried a kick ass restaurant on Friday that I highly recommend. Their website is www.meltingpot.com. It’s a fondue joint as you might guess by the name, and their food is delish. It’s definitely a date night thing, as dinner took about two and a half hours. LOVED! GOGOGOGOGO!!!!!!!!!!!!!!!!!!