I figure that since I do phone technical support, I figured I would provide a few helpful tips to people who might call.
Don't call me if even one of these conditions apply:
1. You are not in front of your computer.
2. You don't know your username/account number/domain name/email address/whatever.
3. You are not the contact on the account...I can't help you, so don't waste my time.
4. You don't know what operating system you are currently running.
5. You have no idea what error message you are getting.
If any of these things apply to you, do not call me and waste my time and yours. I will make you call me back with the information anyway.
