So I am sitting at my desk, early in the morning, minding my own business. *ring* *ring*....it's 6:15 on a Saturday morning, so of course my first thought is WTF is the matter with this person. Go back to bed!
I pick up the phone. The lady (and I use that term loosely) at the other end does not even let me finish my greeting before she starts yelling for my manager. I am sitting there thinking, "terrific, someone is going to scream at me, and I have not even had any coffee yet. Shit." Anyway, so she starts ranting about us charging her for an account she closed in June. I look up the account, and see notes from other people that she has bitched out ever since she opened the account - in July! When I point out this little fact, she hangs up on me.
About 10 minutes later, the phone rings again. It's the same psycho bitch. Now, she is saying that she closed the account in September. I look at the notes, and see that she started the closure process in September, but never completed it. We make people click on a link to confirm that they closed the account for security reasons. She called back in December, and the account was actually closed. I point out this fact, and she swears at me a bit, then once again hangs up. By now, I am cheering that she hung up.
Five minutes after that, the phone rings one more time. It's - guess who - psycho bitch! Now, she is saying that we charged her in January and February. I check the account, and we did not. The account was closed in December. She then starts ranting about wanting her money back for the whole run of her account. I tell her she will need to give a call back on Monday when the billing manager is in, and she hangs up on me again. Whoohooo! She never did call back again after that.
Bitch.
