I am busy trying to eat my lunch today at work, and the phone rings. I groan, and put down my penis-on-a-stick (read corndog) and answer the phone. The caller's exact words were, "someone pulled the plug on my ***service name***."
I ask for his name and the proper password to be able to access support, and he does not have it. I tell him I will send him an email with the password. He insists that I wait on the phone with him until he gets the password. When I tell him that I can't do that because there are other people waiting and it would not be fair to them, he starts screaming at me. I think he was doing it just to stall for time until he found his password. At any rate, he found it, so we start working on his problem. His problem was with email filters, and for that, we need to see what is getting through. We really need a copy of the email that is getting past the filter and a username and password for testing. I was not BS'ing the guy. LOL.
I tell him that the issue is not something we can trouble shoot over the phone and he starts really laying into me. He starts screaming at me for not wanting to help him, and telling me how our ticketing system is not user-friendly, and it is only for "it" (not IT) people. I tell him that that is really the only way to troubleshoot his issue, and he starts SCREAMING at me. He started in on this rant about how when you call the phone company, they don't make you open a ticket. I try to explain that we are not talking about the same thing. He then starts a tirade about how he opened up a ticket for a similar issue 6 months ago and demands that I work from that one. I tell him that the old ticket has no relevance to his current problem, and he gets mad at me for not being helpful. Finally, I just said, "you know what, if you want me to help you, I need you to help me by getting me the correct info. If you are not willing to do that, this conversation is over, because we are getting nowhere." He got really quiet, and then said, fine, I will open a ticket, and hung up.
Of course, the whole time this call was going on, all the other people knew about it, and who it was, and NO ONE was going to give this guy anything. What really made the whole thing even funnier, is he tried back again about 20 minutes later to see if he could get a different answer. When I picked up the phone, he hung up on me. Maybe he should call his phone company and see if they will teach him how to block his caller ID.
People, be nice to your local Geek.
